Shipping policy
Shipping Policies for Castanea Market
1. Shipping Area
We currently ship within the United States only. Local deliveries in Los Angeles, specifically in Venice Beach, are prioritized.
2. Shipping Methods and Delivery Times
Shipping costs are calculated at checkout based on the weight and destination of your order. The available options include:
- USPS Media Mail – 2 to 8 business days (only for eligible media items).
- USPS Ground Advantage – 5 business days.
- UPS Ground – 4 business days.
- USPS Priority Mail – 2 business days.
- USPS Priority Mail Express – 1 business day.
For Venice Beach, CA, we offer local delivery with same-day service for orders placed by 12 PM PST, subject to availability.
3. Shipping Costs
Shipping rates are displayed at checkout based on order weight and destination.
Local delivery in Venice Beach, CA is available, with free delivery for qualifying orders. We also offer free in-store pickup at our Venice Beach location.
4. Order Processing
- Orders are processed within 1–2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
5. Packaging and Freshness
- Coffee is sealed airtight to maintain freshness and quality.
- All packaged food items are securely packed to prevent damage during shipping.
6. Shipping Tracking
After your order is shipped, you will receive a tracking number via email to track your package online.
7. Liability for Delays
We strive to ensure timely delivery, but we are not responsible for delays caused by the shipping provider, weather conditions, or other unforeseen circumstances.
8. Returns and Exchanges
- Food items (including coffee) are non-returnable due to hygiene and safety reasons.
- If your order arrives damaged or incorrect, please contact us within 48 hours of receiving your package.
9. Contact Us
For any questions about shipping or your order, please reach out to us:
📧 Email: shop@castaneacafe.com
📞 Phone: +1 (310) 309-0537
